Reception – go-to person for everything

Anyone who thinks reception just means smiling and handing out keys has clearly never been here.
Because what happens at our desk every day isn’t written on any duty roster – but it definitely deserves a blog post with a wink.

A “normal” day? Sure, why not:

Check-in from 3 p.m. – in theory
Reality: 10 out of 15 rooms arrive already at 1 p.m. – “we made good time!”
Meanwhile, we’re coding room cards, printing spa passes, answering emails, picking up calls – and still smiling. Multitasking? Yes, we can.

When things go wrong, we improvise

Lightbulb in the hallway broken? Fixed.
Sauna acting up? Suddenly, I’m a heating technician.
Safe won’t open? Safe-cracking included.
Guest doesn’t like the room? We find alternatives. (No, I can’t change the wallpaper right now.)
Schedule change? Sorted on the side.
You brought your child? We’ll grab a crib, bedding, and towels.
Missing vases from last weekend’s wedding? Found.
Accepting a beverage delivery? Even works with the phone still at my ear.

The daily table-reservation tango

Technically, we only have two dinner slots. Technically.
But as evening approaches, the dance begins: 5:30 is too early, 8:00 too late – and 6:37 would be just perfect.
Our service team makes it happen, while our trainees wonder what to do with their two-slot charts.

Lawnmowers, luggage & pillows

Carrying the robotic mower across the grounds – preferably in the rain.
Five extra pillows in the evening after housekeeping has left? No problem.
Distributing ten suitcases around the house while serving drinks? Tray is ready.

Parking lot and beyond

Officially, we only provide parking.
Unofficially, we explain the EV charger, store bikes, and hunt down cars left with headlights on – often all at once.

Casual dress code – for good reason

Yes, we wear sneakers. And yes, some guests notice.
But when you run, carry, improvise, and commute between reception, restaurant, hotel, and parking lot all day – comfort wins every time.

And why we love it anyway

Because reception is more than just a job.
We’re jacks-of-all-trades, improvisation artists, and hosts rolled into one.
With heart, humor – and, of course: in white sneakers.